Have you ever felt stuck in a conflict, not sure of how to resolve it? Have you ever felt defeated and powerless? Do you ever wonder how to be better prepared for a negotiation? This program provides an introductory overview of key conflict management approaches that will help you in these situations and more! We cover tips and tricks as well as common pitfalls, so that you’ll come away with new ideas as well as skills to apply in conflicts at work, at home, with your family, and in your community.